Refund policy

Return, Exchange & Refund Policy

At Dynasty, we take pride in the quality and craftsmanship of our products. Every order is carefully checked before dispatch to ensure it meets our quality standards.

Please read our Return, Exchange & Refund Policy carefully before placing an order.

1. No Returns Policy

All purchases made on our website are considered final. We do not accept returns or offer refunds for reasons other than verified damage or manufacturing defects, subject to the terms outlined below.

We encourage customers to review product descriptions, images, colours, sizes and other details carefully before placing an order.

2. Exchange Policy

We offer exchanges within 2 days (48 hours) of delivery only in the following circumstances:

* The product received is damaged. 
* The product has a genuine manufacturing defect.
* The product received is incorrect or materially different from the product ordered.

All exchange requests are subject to verification and approval by our team.

3. Reasons Not Eligible for Exchange

Exchanges will not be accepted for the following reasons:

* The product’s colour appears different due to screen settings, lighting conditions or individual display variations.
* The customer dislikes the design, pattern, colour or style after receiving the product.
* The customer has changed their mind after placing the order.
* The product does not meet the customer’s personal expectations or preferences where it matches the description and images provided on our website.
* The customer has ordered the wrong product or selected an unsuitable option.
* The product has been used, worn, washed, altered or damaged after delivery.
* The original packaging, tags, labels or accessories are missing or damaged due to customer handling.

Please note that minor variations in colour representation may occur across different screens and devices. Such variations do not, by themselves, qualify a product for exchange. However, if the product received is demonstrably different from the item ordered, you may contact us for review.

4. How to Request an Exchange

If you receive a damaged, defective or incorrect product, please follow these steps:

1. Contact us within 48 hours of delivery at skneckties@gmail.com.
2. Provide your order number, a brief description of the issue, and clear photographs or an unboxing video showing the product and its packaging.
3. Keep the product, tags, labels, packaging and any included accessories intact until your request has been reviewed.
4. Our team will assess the request and communicate the next steps.

Requests submitted after the 48-hour period may not be eligible for an exchange, except where applicable law requires otherwise.

5. Conditions for Approved Exchanges

* Products must be unused, unworn, unwashed and unaltered, except where necessary inspection of the reported defect is required.
* The product must be returned with its original packaging, tags, labels and included accessories, wherever applicable.
* Exchanges are subject to product inspection and availability of replacement stock.
* If an identical replacement is unavailable, we will contact you to discuss an appropriate resolution.
* We will communicate the applicable shipping arrangements and any costs before proceeding with an exchange.

For products supplied in gift boxes or premium packaging, please retain the packaging until you are satisfied that the order has been received in good condition.

6. Refunds

We do not offer refunds for change-of-mind purchases or for products that do not qualify under our damage, defect or incorrect-product criteria.

Where a refund is required or agreed upon under applicable law, or where an appropriate resolution is otherwise approved by Dynasty, it will be processed using the applicable payment method or another mutually agreed lawful method.

7. Order Cancellations

Orders cannot be cancelled once they have been processed or dispatched. If you wish to request a cancellation before processing begins, please contact us as soon as possible. Cancellation requests are subject to order status and confirmation by our team.

Customised, personalised and made-to-order products may be subject to additional restrictions, except where the product is defective, incorrect or applicable law provides otherwise.

8. Contact Us

For any questions or exchange requests relating to this policy, please contact:

Dynasty Customer Support
Email: skneckties@gmail.com
Phone : 98202 12348

By placing an order on our website, you acknowledge that you have read and understood this policy.

Important: Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.