Shipping policy

At Dynasty, we carefully pack every order and work with trusted delivery partners to get your products to you safely and on time.

This Shipping Policy explains our order processing, delivery timelines, shipping charges, tracking process, and what to do if your order is delayed or has a delivery issue.

We currently ship orders to:

India: ALL INDIA

International: NO

Once your order has been successfully placed and payment has been confirmed, we generally process and prepare it for dispatch within:

2 business days

Orders are generally processed on business days, excluding Sundays and public holidays.

During periods of high demand, product launches, sales, festive seasons, or other special campaigns, processing may take slightly longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

Please note:

The delivery timeframe begins after your order has been dispatched, not from the date the order is placed.

Personalised, customised, or made-to-order products may require additional processing time. The estimated timeline for such products will be communicated separately where applicable.

We currently offer the following shipping options:

Standard Delivery

Estimated delivery: 3-5 BUSINESS DAYS

Express Delivery

Estimated delivery: 1-2 BUSINESS DAYS

Express delivery may not be available for every location. Available options will be displayed at checkout based on your delivery address.

Delivery estimates are indicative and may vary depending on your location, courier availability, weather, public holidays, and other circumstances beyond our reasonable control.

Shipping charges are calculated based on the applicable delivery method, order value, destination, and other factors.

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information, where tracking is available.

You can use the tracking details to follow the progress of your shipment through the relevant courier partner.

Our courier partner will generally make delivery attempts at the address provided when placing the order.

Please ensure that:

  • Your delivery address is complete and accurate;
  • Your phone number is reachable;
  • Someone is available to receive the package where required; and
  • Any building, security, or access instructions are provided where necessary.

If delivery is unsuccessful because of an incorrect address, unavailable recipient, refusal to accept the package, or other circumstances attributable to the recipient, the courier may return the shipment to us.

If a package is returned to us, please contact skneckties@gmail.com so that we can advise you on the available options. Additional shipping charges may apply for re-dispatch where permitted.

While we work to meet the estimated delivery timelines, delays can occasionally occur due to circumstances outside our control, including:

  • Courier or logistics disruptions;
  • Severe weather;
  • Natural disasters;
  • Public holidays;
  • Strikes or transportation disruptions;
  • High-volume periods;
  • Incorrect or incomplete delivery information;
  • Government restrictions;
  • Remote or difficult-to-service locations; or
  • Other unforeseen circumstances.

If your order appears to be significantly delayed, please contact us at skneckties@gmail.com with your order number and we will work with the relevant delivery partner to investigate.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please check your:

  • Name
  • House/flat number
  • Building name
  • Street
  • Area/locality
  • City
  • State
  • PIN code
  • Contact number

If you realise that your address is incorrect after placing an order, contact us as soon as possible at skneckties@gmail.com

We will try to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered fulfilment or been handed over to the courier.

We take care to package your order securely.

If your package appears visibly damaged at the time of delivery, please:

  1. Take photographs or videos of the package before opening it, where possible.
  2. Open the package carefully and check the contents.
  3. Take photographs of any damage to the product or packaging.
  4. Contact us at skneckties@gmail.com within 2 days of delivery.
  5. Include your order number and photographs/videos showing the issue.

We will review the matter and provide an appropriate resolution in accordance with our Returns & Refund Policy and applicable law.

If your order is missing an item or contains an incorrect product, please contact us within 2 days of delivery.

Please include:

  • Your order number;
  • The product you ordered;
  • A description of the issue; and
  • Photographs of the package and products received, where applicable.

We will investigate the issue and provide an appropriate resolution.

During periods such as Diwali, wedding season, sale events, new collection launches, or other high-demand periods, order volumes may be higher than usual.

This may result in slightly longer processing or delivery times.

Where possible, we will communicate any significant changes to expected timelines.

If you are purchasing a product for a specific event or occasion, we recommend placing your order sufficiently in advance.

Please include your order number whenever contacting us about an existing order so that we can assist you more quickly.